TULOS.AI TERMS OF SERVICE

Updated: April 7, 2026

1. General

tulos.ai is a cloud-based financial administration software service provided by Blackreef Oy (Business ID 3555182-2, the “Service Provider”), designed for companies, entrepreneurs, and accounting firms operating in Finland. The service may include, for example, accounting automation, receipt and invoice processing, invoicing, bank transaction import, reconciliation, reporting, tax-related functionality, and AI-assisted suggestions.

In these Terms of Service, “Customer” means the company, organisation, or sole trader that orders or uses the Service, and “User” means a natural person authorised by the Customer to use the Service.

The Service is intended for business and professional use. It is not intended for private consumer use.

2. Formation of the agreement and acceptance of the terms

A binding agreement is formed when the Customer registers for the Service, orders the Service, starts paid use, separately accepts these terms, or otherwise begins using the Service.

If a User accepts the terms on behalf of the Customer, that User represents that they are authorised to bind the Customer to these terms. The Customer is responsible for all actions of its Users in the Service.

The Service Provider may refuse a customer relationship or suspend onboarding for a justified reason, including reasons related to security, regulation, payment default, or suspected misuse.

The Service Provider may update these terms. Material changes will be notified to the Customer in advance in a reasonable manner, for example by email or through the Service. By continuing to use the Service after the effective date of the change, the Customer accepts the updated terms.

3. Nature of the service

The Service is a software service. Unless otherwise expressly agreed in writing, the Service Provider does not act as the Customer’s accountant, accounting firm, auditor, tax advisor, lawyer, or payment institution.

The Service may use automation, OCR technology, rule-based processes, machine learning, and other AI. Suggestions, classifications, postings, reconciliations, analyses, forecasts, and other automated outputs produced by the Service are assistive features only. The Customer remains responsible for reviewing and approving them and for ensuring that the data used in the Service, accounting treatments, filings, and decisions are correct and lawful.

The Service is designed primarily for the needs of Finnish financial administration, accounting, and taxation. If the Customer uses the Service in other jurisdictions or for activities outside the Finnish market, the Customer is responsible for ensuring compliance with the applicable rules.

4. Customer responsibilities

The Customer is responsible for ensuring that:

  • data entered, uploaded, imported, or integrated into the Service is accurate, up to date, and lawful
  • the Customer has the right to process and transfer to the Service all material, personal data, bank account data, and other data supplied to the Service by the Customer or its Users
  • use of the Service, accounting treatments, reports, tax filings, regulatory filings, payments, payroll, and other actions are properly reviewed and approved before final use or submission
  • user permissions, roles, and authorisations are defined correctly
  • Users keep credentials and other authentication tools secure and do not disclose them to unauthorised persons

The Customer may not use the Service unlawfully, in a manner that endangers security, or in a way that may disrupt the operation of the Service. The Customer may not circumvent technical restrictions of the Service, copy the Service, resell it without a separate agreement, or attempt reverse engineering except to the extent permitted by mandatory law.

5. User accounts and access rights

The Customer is responsible for managing its Users, removing access rights when needed, and ensuring that only authorised persons use the Service. The Customer must notify the Service Provider without delay if it suspects that credentials have been compromised or if it detects unauthorised use.

The Service Provider may require strong authentication, multi-factor login, or other reasonable security measures.

6. Bank connections and Enable Banking

If the Customer enables bank connectivity functionality, the Customer authorises the Service Provider to use Enable Banking Oy (Business ID 2988499-7), the technical partner for the bank integration, to retrieve and transmit balance and transaction data for selected bank accounts to the Service to the extent approved by the Customer or User in the authorisation process of the relevant bank or other account servicing payment service provider.

The Customer is responsible for ensuring that it and its Users have the right to connect the relevant bank accounts to the Service and to receive and process the related data. The functionality, coverage, update speed, and availability of the bank connection also depend on banks, account servicing payment service providers, Enable Banking, third-party interfaces, and applicable regulation.

Data imported through the bank connection may be used for example for transaction import, reconciliation, accounting automation, and reporting. Withdrawal of the authorisation or disconnection of the bank connection may prevent future retrieval of data or affect certain features, but material already imported may be retained as required by the agreement, audit trail requirements, and applicable law.

7. Prices, billing, and payments

Prices for the Service are determined in accordance with the then-current price list, order confirmation, or separate agreement. Unless otherwise agreed, recurring fees are invoiced in advance according to the selected billing period.

All prices are stated exclusive of value added tax unless expressly stated otherwise. The Customer is responsible for applicable taxes and regulatory charges related to use of the Service or the Customer’s own business.

The Service Provider may change prices by notifying the Customer in advance before the start of a new billing period. If the Customer does not accept the price change, the Customer may terminate the Service effective at the end of the current billing period.

Late payments may be subject to statutory default interest and reasonable collection costs. The Service Provider may suspend the Service if payment is overdue.

8. Availability, changes, and third parties

The Service Provider aims to keep the Service available and continuously improve it, but the Service is not guaranteed to be uninterrupted, error-free, or fully compatible with all of the Customer’s systems, banks, browsers, or third-party services.

The Service Provider may:

  • make changes, updates, fixes, and new versions to the Service
  • add, modify, or remove features
  • suspend the Service due to maintenance, security measures, or other technical reasons
  • use subcontractors and cloud, analytics, OCR, AI, communication, and integration services to provide the Service

The Service Provider aims to notify the Customer in advance of significant outages and material changes when reasonably possible.

9. Customer data, personal data, and confidentiality

The Customer retains its rights to its own data. The Customer grants the Service Provider the right to process Customer data to the extent necessary to provide, maintain, protect, support, and ensure legal compliance of the Service.

The Service Provider may use anonymised and aggregated data for analysing, measuring, testing, improving security, and developing the Service, provided that no individual Customer or natural person can be identified.

Processing of personal data is also governed by the tulos.ai Privacy Policy and any separate data processing terms where the Service Provider processes data on behalf of the Customer.

Each party agrees to keep the other party’s confidential information confidential. The confidentiality obligation continues after termination of the agreement.

10. Intellectual property rights

All rights relating to the Service, its software, content, user interfaces, documentation, trademarks, and other materials belong to the Service Provider or its licensors.

For the duration of the agreement, the Customer is granted a limited, non-exclusive, non-transferable, and non-sublicensable right to use the Service for the Customer’s own internal business purposes in accordance with these terms and any separate agreement.

11. Limitation of liability

The Service is provided “as is”. The Service Provider does not warrant that the Service will suit all of the Customer’s specific purposes or that use of the Service will produce any particular business, accounting, tax, or other result.

The Service Provider is not liable for indirect or consequential damages such as loss of profit, loss of revenue, business interruption, reputational damage, loss of data, or third-party claims.

The Service Provider is not liable for damage or errors arising from:

  • incorrect, incomplete, or unlawful data provided by the Customer or a User
  • accounting, tax, or business decisions made by the Customer
  • outages, errors, delays, or interface changes of banks, Enable Banking, or other third-party services
  • decisions, interpretations, or regulatory changes of authorities
  • force majeure

To the extent permitted by mandatory law, the Service Provider’s total aggregate liability to the Customer for direct damages related to the Service or the agreement is limited to the amount of fees paid by the Customer to the Service Provider during the twelve (12) months preceding the event giving rise to the damage.

This limitation does not limit liability for damage caused intentionally or through gross negligence.

12. Term, suspension, and termination

The agreement remains in force until terminated unless a fixed term has been agreed separately. The Customer may terminate the Service to end at the close of the current billing period unless otherwise agreed in a separate agreement.

The Service Provider may suspend the Service or close a user account immediately if:

  • the Customer materially breaches these terms or the law
  • the Customer fails to pay amounts due
  • use of the Service creates a material security, fraud, regulatory, or other significant risk
  • the Service Provider is required to do so by law, regulatory order, or a justified demand from a third party

Upon termination, the Customer’s right to use the Service ends. The Service Provider may retain Customer data for a reasonable period after termination for the Customer’s export needs, legal obligations, audit trail, backups, disputes, and security, after which the data will be deleted or anonymised in accordance with applicable practice.

13. Governing law and dispute resolution

These Terms of Service and use of the Service are governed by the laws of Finland, excluding its choice of law rules.

Any disputes will first be sought to be resolved through negotiations. If no settlement is reached, the dispute will be resolved by the Helsinki District Court as the court of first instance.